Unboxing Your Order

Thank you for your order!

We kindly ask that you prepare an UNBOXING video prior to opening your package to assure accuracy of any items missing, damaged due to packaging, or pest related issues. Please record your unboxing video w/in 24 hours of delivery. We are not able to issue returns/refunds if we receive your unboxing video (pictures) after 48 hours.

Please be careful opening. Use caution. There may be staples or tape that will require careful removing. Do not tear open or rip as you may inadvertently damage leaves.

Please do due diligence in knowing how to acclimate your plant. We suggest a shady area for a few days to acclimate and do not immediately repot to reduce stress. Water as needed.

Slight bruising/breakage of leaves from shipping/handling is out of our control and not substantive for refunds/exchanges. Plants grow, you can remove the damaged/ imperfect leaves but not necessary. Some older leaves may become yellow due to being in a dark environment. Your plant may decide to drop those leaves and focus on putting energy into new leaves.

We cannot guarantee that every plant you receive is perfect and free from imperfection. Plants are living things and are susceptible to damage during their growth period. Slight imperfection is not a sign of unhealthy or sick plants. Over time, your plants will grow new leaves and drop older leaves. We will not refund/reship plants that are healthy but show imperfection.

Rescue/Sale plants are sold at a discount due to stress, significant imperfection, and/ or needing TLC. Do not expect Rescue/Sale plants to be perfect or free from any damage. All sales are final for Rescue/Sale plants.

We are unable to refund due to weather conditions during transit.
Returns/Refunds will require prior approval and Return Authorization#.
Shipping fees are non-refundable.

If there are any concerns, do reach out to us at: customer.care@peaceloveandhappiness.club